Jetski Solutions - Unresponsive and carburetor rebuild failure
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  1. #1
    PWCToday Regular Yabo's Avatar
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    Jetski Solutions - Unresponsive and carburetor rebuild failure

    I'm happy to provide any and all communications between myself and Jetski Solutions.

    In March of last year (2019) I had Jetski Solutions rebuild the carb to my 2009 SXR 800. This was a carb i bought new and had been running since 2015. I also had work done to the ebox at that time. Both invoices were paid in March 2019. The carb was one of several issues i was dealing with last year, and unfortunately I was never able to get the jet ski running reliably. Due to this, the jet ski was basically not run at all last year.

    In May of this year I was finally able to wrench on the ski and resolve all the issues, the main of which was a failed kill switch; however, i still was still not able to get the jet ski to run reliably. Below is an excerpt from one of my emails to Jetski Solutions:
    Good afternoon. I wanted to revisit our previous conversation. Would it be possible to reach one of you on the phone? I'm hoping a quick conversation might help diagnose the issue.


    Last year we had you rebuild the carburetor and fix the ebox grommets on my 2010 SXR-800. As part of this, the spark plug wires were replace. Since then we have not been able to get the jetski up and running. I think i might be running into a fuel starvation issue (or similar) as the jetski is running on 1 cylinder most of the time before stalling out. Below is a more detailed description of the issue and troubleshooting steps I have taken.


    Issue: The jetski is unable to run for more than 5-10 seconds of operation in either the water, on land with a hose, or on land without a hose. To start the engine I use the choke as normal. One or both cylinders may function before the engine stalls. Giving throttle will help it idle longer or rev the engine. In the water the ski will respond in one of 3 ways. Accelerate normally, 'accelerate' on 1 cylinder, or bog down and stall.

    Trouble shooting steps taken:
    ...
    After significant trouble shooting and swapping a working carb from another SXR-800, I was finally able to get the jetski running smoothly. This verified that the underlying issue was the carb rebuild from Jetski Solutions.

    During this time over 2 weeks, I sent 4 emails and 1 message through their website.

    I never received a response. The lack of communication is completely unacceptable, and the fault has been identified to a failure of their services.

  2. #2
    PWCToday Regular Yabo's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    I did finally hear back from Jetski Solutions, about 10 minutes after i sent my last email. So this is obviously a case of them ignoring me and not working with me to resolve the issue. To be honest, their actions do not inspire confidence or trust.
    Last edited by Yabo; 06-02-2020 at 11:02 AM.

  3. #3
    Attention ***** PWCToday.com Is My Home Away From Home JonnyX2's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    Sorry to hear about your issues with JSS. I have used him for many components over the years and never had an issue. Have you opened the carb and verified correct jetting and assembly? People do make mistakes.
    Quote Originally Posted by Firebird A/C&Heating View Post
    OMG.....Rules for 550 vintage ski class...550 ski riders do not conform to any kind of rules. That is why you are riding a 550 ski in the first place. Rules suck....
    PS...the rule book will be in my 550 pump
    Quote Originally Posted by WB1994
    Listen , stop your cryin' , its only an X2.

  4. #4
    PWCToday Regular Yabo's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    I have not yet opened the carb, i have only adjusted the low and high speed needles, as well as the idle adjustment. I totally understand people make mistakes, which is why i wanted to have a discussion on what i was seeing in my trouble shooting.

    When i started to look at the carb itself (originally i didn't assume this to be the issue), I sent JSS the following in my 3rd email.

    I then looked at the carb settings and I "may" have identified the problem with the mixture settings. It appears that all of he mixture screws were set all the way in/closed. I've adjusted the high speed settings to 3/4 turn out as indicated in the service manual. I've only touched one of the low speed mixtures (stern carb); however, this one will only back out 3/4 of a turn.

    Do you normally ship the rebuilt carbs with the mixtures set to closed? Is there a reason that the low speed mixture setting will not back out to 7/8 a turn?
    I never received a reply.

    On my 4th email I sent:

    I've finally identified the issue. The front(bow) carburetor is not functioning properly. Even after trying a number of different low and high speed settings on this carb, the engine would not fire the front cylinder 90%+ of the time. Behavior was nearly identical in the water as on land. I could start the jetski on only the front cylinder (disconnecting the rear plug) by using the choke and get it to run for about 5 seconds before it would run out of fuel. Occasionally when both plugs were connected the front cylinder would fire for a moment. This was obvious while in the water as i would occasionally get extra bursts of power while WOT.

    I verified this was the issue by swapping carburetors with my brother's sxr-800. Once swapped my ski ran perfectly.

    Please let me know when you receive this. I'd like to figure out how to get my ski running properly without decommissioning the other ski.
    Once again I never received a reply.

    I get that the carb rebuild is outside of my skill set, which is why i was willing to pay 1/2 the cost of a new carb to have it rebuilt. The fact is, I gave JSS every opportunity to work with me on this and the benefit of the doubt without any response or acknowledgement (that is until my 5th email which i was more stern and did receive a response 2 weeks after this all began).

    In the end, I bought a new carb but i'd love to see JSS stand behind their work and provide good customer service.

    This is not the first time I've seen that when things aren't going in their favor they opt to shut down and push off any responsibility.

  5. #5
    PWCToday Regular Yabo's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    The fact is, I gave JSS every opportunity to work with me on this and the benefit of the doubt without any response or acknowledgement (that is until my 5th email which i was more stern and did receive a response in 10 minutes, though it was 2 weeks after this all began).
    Last edited by Yabo; 06-02-2020 at 01:07 PM.

  6. #6
    PWCToday.com Is My Home Away From Home Myself's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    I've never had any business with JSS. But, I worked in sales management for 18 years before opening my own shop. Not responding is simply unacceptable. Even if I had to call a customer and let them know I still didn't have an answer but I was working on it......i made that call.
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  7. #7
    PWCToday Regular Yabo's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    Quote Originally Posted by Myself View Post
    I've never had any business with JSS. But, I worked in sales management for 18 years before opening my own shop. Not responding is simply unacceptable. Even if I had to call a customer and let them know I still didn't have an answer but I was working on it......i made that call.
    I agree, this is just not the way to run a business.

    In their last and only response to me JSS said:
    If you think something is wrong with a carb....you can take the carb set apart and send the ONE carb only to avoid confusion. We will inspect it.
    Those 2 sentences are the only communications they've had with me over these past 2+ weeks.

    I replied with:
    I'd like to first have a phone conversation to discuss the logistics and make sure we are in agreement. Is there a number I can reach you at?
    Once again they never replied.

    Given the complete lack of response, I'm not willing to send them the carburetor without some sort of preliminary agreement. There is just 0 trust at this point. Additionally, because the fuel is fed to the issue carb through the first carb, the problem could be somewhere in the system rather than just that front (2nd) carb.

  8. #8
    Top Dog JC-SuperJet's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    I'll be happy to clean and rebuild your dual SXR 800 Carbs for $300 using Genuine Mikuni Carb Rebuild Kits. Throttle Shaft Bushings extra.

    However, JSS ultrasonic cleaning, polish and re-painting not included. Also, Stainless Allen Bolt Kits not included.

    I'll answer all your questions to the best of my knowledge, but, just like JSS, it will be impossible to 100% diagnose and resolve all your Jetski issues on the first try in just 5 minutes from far away.

    I'll respond to all your questions, even the trivial ones, since I have no other Customers.

  9. #9
    Top Dog JC-SuperJet's Avatar
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    Also, you will need to synchronize the Carb Throttle Valves, set the Idle and do the final fine tuning yourself, since you'll have the Engine and the entire Jetski for on-the-water testing and tuning.
    Last edited by JC-SuperJet; 06-03-2020 at 09:36 AM.

  10. #10
    PWCToday.com Is My Home Away From Home
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    Re: Jetski Solutions - Unresponsive and carburetor rebuild failure

    JSS does excellent work. Never had an issue with them.
    I'd recommend them to anyone.
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