Ordered a pump packing 1/1/2 weeks ago ,yesterday I called to inquire status of order , after getting cut off 8 times when my call got to # 1 status and then after 75 minutes on the phone , after not returning my call twice in 2 days as they said they would '' it was their Idea to return the call '' .... they cant find the order which I paid for and had a email reciept !!!! so today I ordered from Riva Yammie, much better service by far !! and a thank you to visa for refunding my $ on my CC . It was my first time ever canceling a charge on the CC . It just made me mad when they dont follow through and left me hanging .. this is just an FYI rant take your chances if you want to save a buck , but you risk missing your next ride ! !!!! I hope they call me and ask if i recieved it in the next couple of weeks ...lets now see who waits ! never buy from boats.net ,pay a little more for reliable service... pardon the runon !